Closing or Reopening Your Account

You’re always in control of your account.

If you’d like to take a break or close your account, simply contact our Live Chat or Email Support team. We’ll guide you through the available options.

Available options:

• Temporary closure

• Permanent closure

• Self-exclusion (for more details, please refer to our Responsible Gaming section)

If you decide to return after a temporary closure, we’ll complete a brief verification check before reactivating your account to ensure everything remains secure.

Account Restricted?

If your account has been temporarily locked for security reasons, please contact Support. We’ll explain the reason and guide you through the necessary steps to restore access.

Your account, your decision. Whether you need a break or wish to return, our team is here to assist you safely and responsibly.