Troubleshooting Game Issues (Crash, Freeze, Disconnect)

1 min. readlast update: 03.23.2026

If you experience a technical issue during gameplay, please try the following steps:

Quick Troubleshooting

  • Refresh the page — Most games will automatically resume from your last completed action.

  • Clear cache and cookies — This can improve performance and resolve loading issues.

  • Try a different browser or device — This helps determine whether the issue is device-related.

  • Check your internet connection — An unstable connection can cause interruptions.


What happens to my bet?

Game providers are designed to record the result of a round once it has been initiated. If a disconnection occurs:

  • Completed rounds are settled automatically.

  • If a round was interrupted, it will usually resume or settle once you reopen the game.

You can check the outcome in your game history.


Still experiencing issues?

If the problem continues, please contact our Support team. We’re available 24/7 and can review the game round directly with the provider if needed.

Providing the following information will help us investigate faster:

  • Game name

  • Approximate time of the issue

  • Device and browser used

  • Screenshot (if available)

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