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A bonus may be removed if the promotional terms were not fully met.
Common reasons include:
Expired Time Limit
Wagering requirements were not completed before the bonus expiry date.
Ineligible Games or Markets
Bets were placed on games or sports markets that do not qualify toward wagering.
Maximum Bet Limit Exceeded
A stake higher than the permitted maximum was placed while the bonus was active.
Multiple Active Bonuses
Attempting to activate more than one bonus when only a single active promotion is allowed.
What happens next?
If a bonus is forfeited, the associated bonus balance — and any related winnings — may be removed in accordance with the promotional terms.
If you are unsure why a bonus was deactivated, please contact our Support team. We can review the specific promotion and explain the applicable terms.
How to avoid bonus removal
Before activating a bonus:
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Review the full terms and conditions
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Check eligible games or markets
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Monitor your wagering progress
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Respect maximum bet limits
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Complete requirements within the stated timeframe
Understanding the promotional terms helps prevent unexpected forfeiture.